Product

App Store Rating and Reviews Declining

Your app's rating has been slipping, and it's starting to hurt visibility.

A declining app rating compounds - it hurts both organic discovery in the app stores and the trust of anyone who lands on your listing. Fixing the underlying issues driving negative reviews is more valuable than trying to game the rating itself.

Sound Familiar?

Signs you're dealing with this.

Average rating has dropped noticeably over recent months

Recent reviews cite similar, recurring complaints

Negative reviews mention bugs, crashes, or customer support issues

Rating decline correlates with a specific past update or feature launch

Root Causes

Why this actually happens.

01A buggy or poorly tested update that shipped with unresolved issues
02No proactive process for prompting happy users to leave reviews
03Customer support issues showing up in reviews instead of being resolved privately first

Our Approach

How we fix it.

Review & Feedback Audit

We analyse recent reviews and support tickets to find the specific, recurring issues driving the decline.

Fix the Root Issues

We prioritise and fix the underlying bugs or experience issues actually driving negative reviews.

Review Generation Strategy

We put a compliant, well-timed prompt strategy in place to encourage satisfied users to leave reviews.

Monitor & Respond

We help set up a process for monitoring and responding to reviews going forward, catching issues early.

What You Get

The outcome we're working toward.

A measurable recovery in average app rating over time
Root-cause issues fixed rather than just review-count damage control
An ongoing process for review monitoring and generation

FAQ

Common questions.

Can you help remove or dispute unfair reviews?

We can help you respond professionally to reviews and, where a review violates app store policy, guide you through the platform's dispute process - but the more durable fix is always resolving what's actually driving the negative feedback.

Explore more

Related pages.

App Store Rating and Reviews Declining by Industry

Let's talk about your situation.

Tell us what's happening. We'll give you an honest read on the likely cause and what it would take to fix, before you commit to anything.

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